Effective Date: 24.07.2025

At Charlotte Wakeford Stationery your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us—whether through our site, email, or social media.

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Our website is hosted on Wix.com, a trusted platform that provides the online tools we use to run our business and serve you securely.

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1. What Information We Collect​

When you visit our website or place an order, we may collect the following personal data:

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• Contact Information: Name, email address, phone number

• Order Details: Customisation notes, delivery address, product preferences

• Payment Information: Wix processes payments through trusted gateways (like Stripe or PayPal); we do not store your card details.

• Website Use: IP address, browser info, session duration, and usage patterns via Wix Analytics and cookies

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2. How We Use Your Information​

We collect this information so we can:

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• Process and personalise your order

• Communicate with you about your order or enquiry

• Improve the shopping experience on our website

• Respond to customer service messages

• Send updates or marketing (only with your consent)

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3. Legal Grounds for Processing​

We process your data based on the following legal bases:

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• To fulfil a contract (e.g. sending your stationery)

• With your consent (e.g. marketing emails or photo use)

• To comply with legal obligations (e.g. accounting records)

• For our legitimate interests (e.g. website improvement, fraud prevention)

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4. Who We Share Your Data With​

We do not sell your personal data. However, we may share it with the following third parties for business purposes:

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• Wix.com (website hosting and security)

• Payment processors (e.g. PayPal, Stripe)

• Delivery companies (e.g. Royal Mail, Evri)

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These platforms are GDPR-compliant and only process your data in accordance with their privacy terms.

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5. Cookies and Tracking Tools

Our website uses cookies and tracking technologies provided by Wix Analytics and third parties to:

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• Enable core website features

• Track visitor behaviour and preferences

• Improve performance and design

 

You can manage or disable cookies in your browser settings.

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6. Marketing Communications

With your permission, we may send you emails about new products, updates, or exclusive offers. You can unsubscribe at any time via the link in the email or by contacting us.

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We’ll never sign you up to a marketing list without your explicit opt-in.

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7. Data Storage and Security

Our site is hosted on Wix.com, which stores your data on secure servers behind firewalls. Wix complies with international data protection regulations, including GDPR. We take steps to ensure your data is protected, including:

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• SSL encryption

• Limited staff access

• Regular site monitoring

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8. How Long We Keep Your Data

We retain your data only as long as necessary to:

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• Fulfil your order

• Meet legal, tax, and accounting obligations

• Provide customer service

 

Typically, order and invoice data is kept for 6 years.

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9. Your Data Rights

Under data protection laws (such as GDPR), you have the right to:

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• Access the personal data we hold about you

• Request corrections or deletions

• Object to or restrict processing

• Withdraw consent (where applicable)

• File a complaint with the Information Commissioner’s Office (ICO) in the UK

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10. Contact Us

If you have any questions or wish to exercise your data rights, please contact us at:

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Charlotte Wakeford Stationery
Email: info@charlottewakefordstationery.co.uk
Website: https://www.charlottewakefordstationery.co.uk

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We may update this policy from time to time. Changes will take effect immediately upon posting on the website.

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